1.1 RoiTaxi provides an information society service and does not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers. Drivers provide transport services on an independent basis (either in person or via a company) as economic and professional service providers. Disputes arising from consumer rights, legal obligations or from the law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the RoiTaxi app and receipts for journeys are sent to the email address listed in the passenger's profile.
1.2 When using the RoiTaxi app, you can choose whether to pay the driver for the transport service or use RoiTaxi in-App Payment. Payments for RoiTaxi Business rides are handled by a separate agreement for Business journeys. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
1.3 During the installation of the RoiTaxi app, the passenger's mobile number is linked to the respective RoiTaxi user account and added to our database. If you are no longer using your mobile number, you must notify RoiTaxi within 7 days so we can anonymize your account data. If you do not notify us about any change to your number, your mobile operator might pass the same mobile number to the next person and when using the RoiTaxi app, this new person can see your data.
1.4 When using RoiTaxi service, note that putting on a helmet and a reflective vest is a requirement by law and you have an obligation to demand this from the rider before taking the trip, wearing the gear for the entire duration of the trip and returning the gear to the driver upon completion of the trip.
2.1 RoiTaxi may send you promotional codes on a per promotion basis. Promotional code credit can be applied towards payment on completion of a ride or other features or benefits related to the service and/or a Third Party's service and are subject to any additional terms that are established on a per promotional code basis. The expiration dates of promo codes will be reflected in-app once you have applied the promo code to your account.
2.2 If your trip amount exceeds the redeemable credit allocated to your ride, the balance will be automatically deducted from your accounts payment method. Similarly, a promotional code credit only applies on a per-ride basis and cannot carry over to a next ride/ trip and therefore will be forfeited. Only one promotional code may be applied per trip.
2.3 RoiTaxi reserves the right to cancel any promotional code at any time for any reason. This includes, but is not limited to, if RoiTaxi deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those which have expired.
3.1 You can pay for the transport services with cashless or cash payment methods. Which requires prior activation in the RoiTaxi app. By providing RoiTaxi in-App Payment service, RoiTaxi acts as a commercial agent for the providers of the transport services. Your obligation to the provider of the transport service will be fulfilled when the payment order is given to transfer funds to RoiTaxi 's bank account. You, as a passenger are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.
3.2 When making payments by RoiTaxi in-App Payment, RoiTaxi receives your payments and forwards the money to the driver. RoiTaxi may ask additional data from you to verify the payment method.
3.3 When making payments by RoiTaxi in-App Payment for transport services, RoiTaxi is not responsible for possible third-party payment costs (mobile operators, bank fees, etc). These service providers may charge you additional fees when processing payments in connection with the RoiTaxi in-App Payment. RoiTaxi is not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
3.4 RoiTaxi will be responsible for the functioning of RoiTaxi in-App Payment and provide support in resolving problems. The resolution of disputes related to RoiTaxi in-App Payment also takes place through us. For payment support service please contact: firstname.lastname@example.org
4.1 If you order a transport service and the driver has agreed to undertake the work then the transport service is considered to be ordered.
4.2 Once a driver confirms that he/she will complete your journey, you will enter into a separate agreement with the driver for the provision of the journey on such terms and conditions as you agree with the driver. RoiTaxi does not provide journeys and is not a party to your agreement with the relevant driver.
4.3 Cancelling the use of ordered transport service is considered to be the situation where the driver has replied to your request and you subsequently reject, cancel or refuse the transport service. When a transport service request is canceled after a certain time period you are required to pay a cancellation fee.
4.4 If you cancel a transport service request on multiple successive instances within 24-hour we may temporarily block your account for warning. After multiple such warnings, we may suspend your account for a longer period (eg: 6 months). After that period you could ask to reactivate your account and your application will be reviewed by RoiTaxi .
4.5 When the driver notifies the passenger about the arrival of the vehicle to its destination and passenger or people for whom the transport was ordered do not arrive at the vehicle within a certain time period as specified in the RoiTaxi app, the request will be deemed canceled. Sometimes the driver may decide to cancel your request, please note that RoiTaxi is not responsible for such situations.
4.6 Once the driver arrives and sends you a notification that he/she has arrived the RoiTaxi app may begin charging fare on a waiting time basis according to the rates specified in the RoiTaxi app.
4.7 If you have requested transport services using the RoiTaxi app and cause damage to the driver's vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), the driver will have the right to require you to pay a penalty of 50 EUR and require compensation for any damages exceeding the penalty. If you do not pay the penalty and/or compensate for the damage, RoiTaxi may pursue the claims on behalf of the provider of the transport service.
5.1 As long as you comply with these General Terms and Conditions, we agree to grant you a royalty-free, revocable, non-exclusive, right to access and use the RoiTaxi app following these General Terms and Conditions, the Privacy Notice and the applicable app-store terms. You may not transfer or sub-license this right to use the RoiTaxi app. If your right to use the RoiTaxi app is canceled, the corresponding non-exclusive license will also be canceled.
6.1 As the RoiTaxi app is an information society service (a means of communication) between passengers and drivers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of transport services. As the usage of the RoiTaxi app for requesting transport services depends on the behavior of the drivers, RoiTaxi does not guarantee that you will always have offers available for the provision of the transport services.
6.2 The RoiTaxi app does not offer or broker transport services for passengers. It is also not a transport agency service for finding passengers for transport providers. The RoiTaxi app is used as the means for organizing the provision of transport services.
6.3 The consumer's right to refund is not applied to RoiTaxi app orders. Requesting a refund from the transport service does not withdraw you from the agreement in the course of which the provision of the transport service was ordered.
6.4 The RoiTaxi app is provided on an "as is" and "as available" basis. RoiTaxi does not represent, warrant or guarantee that access to RoiTaxi app will be uninterrupted or error-free. In case of any faults in the software, we will endeavor to correct them as soon as possible, but please keep in mind that the functioning of the app may be restricted due to occasional technical errors and we are not able to guarantee that the app will function at all times, for example, a public emergency may result in a service interruption.
6.5 Roitax, its representatives, directors, and employees are not liable for any loss or damage that you may incur as a result of using RoiTaxi app or relying on, the journey contracted for through the RoiTaxi app, including but not limited to: any direct or indirect property damage or monetary loss; loss of profit; loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage.
6.6 The financial liability of RoiTaxi in connection with the breach of the contract will be limited to 500 euros. You will have the right to claim for damages only if RoiTaxi has deliberately violated the contract. RoiTaxi will not be liable for the actions or inactions of the driver and will not be liable for damages that the driver causes to the passengers.
6.7 You agree to fully indemnify and hold RoiTaxi, their affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the RoiTaxi app (including the journeys you obtain through your use of the RoiTaxi app).
6.8 RoiTaxi may immediately end your use of the RoiTaxi app if you breach these General Terms and Conditions or we consider it necessary to protect the integrity of RoiTaxi or the safety of drivers.
7.1 As RoiTaxi is not a provider or broker of the transport services, any issues with defects or quality of the transport services will be resolved in accordance with the rules and regulations of the transport service provider or the relevant public authority.
7.2 We ask to fill out a feedback form in the RoiTaxi app. This enables us to offer suggestions to the drivers for improving the quality of their service.
7.3 We expect that you use the RoiTaxi app in good faith and be respectful of the drivers who offer their services through RoiTaxi app. RoiTaxi retains the right to close your account if you have violated the terms set out in this General Terms and Conditions or if your activities are malicious, i.e. withholding payment for the provision of the transport service, fraud, being disrespectful towards the drivers, etc. In these cases, your RoiTaxi app account may be revoked without prior notice.
7.4 RoiTaxi will make every effort to ensure that only drivers, who have integrity and are respectful of their profession and passengers, use the RoiTaxi app. However, we are in no position to guarantee that every provider of transport services, located by the RoiTaxi app, satisfies the aforementioned criteria at all times. If you experience objectionable transport service, please notify the company responsible for the service, a supervisory authority or our customer support.
8.1 If any substantial amendments are made to the General Terms and Conditions, then you will be notified by e-mail or RoiTaxi app notifications. If you continue using the RoiTaxi app, you will be deemed to accept the amendments.